Terms of Service

1. Service Usage

Our services are for legal use only. Forbidden actions include:

• DDoS attacks or excessive usage.
• Hosting malware, viruses, or malicious software.
• Illegal activity, spam, crypto mining, or harassment.
• Offensive, discriminatory, or hateful content.

Accounts violating these rules may be suspended without notice.

2. User Responsibility

You are responsible for:

• All data and content on your server.
• Creating backups when needed.
• Proper server setup and configuration.
• Keeping credentials secure and private.

3. Payments and Billing

Payment and billing information:

• Payments are handled via WHMCS.
• Failure to pay may result in suspension or termination.
• Data recovery is not guaranteed after suspension.

4. Cancellations and Refunds

Cancellation and refund policies:

• You may cancel anytime from your dashboard.
• Refunds are only granted if technical issues remain unresolved.
• No refunds for client misuse or improper configuration.

5. Service Modifications

We may update, modify, or remove services as needed to ensure platform stability.

6. Support

We offer basic technical support (panel access, setup). We do not offer support for plugins or custom development.

7. Changes to Terms

We may update these Terms. You'll be notified via email or our website if important changes occur.

8. Contact

Questions or support?

soporte@thehivehost.com