Privacy Policy

1. Information We Collect

When you use TheHiveHost, we may collect the following types of data:

• Personal Information: name, email address, billing address, IP address.
• Payment Data: securely processed via third-party providers integrated with WHMCS. We do not store your card or bank information directly.
• Technical Information: IP address, browser type, operating system, access logs, and panel activity through Pterodactyl.
• Usage Data: your interactions with our landing page (built with Next.js), preferences, and general usage metrics.

2. How We Use Your Data

We use your data to:

• Provide and maintain the services you request (e.g., Minecraft servers or Discord bot hosting).
• Process payments and manage billing.
• Offer personalized and efficient technical support.
• Inform you about important service updates or maintenance.
• Improve our infrastructure, system performance, and user experience.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• With service providers who assist in our operations (payment processors, hosting providers).
• When required by law or to protect our rights and safety.
• With your explicit consent for specific purposes.

4. Data Security

We implement appropriate security measures to protect your data:

• Encryption of sensitive data in transit and at rest.
• Regular security audits and updates.
• Access controls and authentication measures.
• Secure data centers with physical and digital security.

5. Data Retention

We retain your data only as long as necessary:

• Account data: until you request deletion or account closure.
• Payment information: as required by financial regulations.
• Logs and analytics: for a limited period for security and improvement purposes.

6. Your Rights

You have the right to:

• Access and review your personal data.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal requirements).
• Opt-out of marketing communications.
• Export your data in a portable format.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality and user experience.
• Analyze traffic and usage patterns.
• Remember your preferences and settings.
• Provide personalized content and recommendations.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: soporte@thehivehost.com